HOW CAN I PRODUCE BETTER LEAD GENERATION FOR MY MORTGAGE COMPANY?

• Know your audience, and who you want to reach.
• Use more than one channel to reach your potential customers or allow them to find you. Everyone has different preferences. Some of your customers may prefer email, some may prefer direct mail, or social media. Keeping open a variety of avenues, broadens the audience you reach.
• Keep up with changes and trends in your industry, and the changing customer needs and demands.
• Networking is so important for both individuals and businesses. Reach out to people within your sphere of business who might be good partners, but not competitors (eg. Accountants, lenders…etc)

HOW DOES A MORTGAGE LIVE TRANSFER WORK?

Live transfer uses your leads that you collect, and then qualifies them based on your specifications and their interest level. The most qualified leads are then passed on to a member of your team, increasing the rate of efficiency for your sales team, and decreasing call handling times.

IS OUTSOURCING YOUR CALL CENTER WORTH IT?

Big or small, any company can use call center outsourcing to grow. Whether it is by saving money, or giving smaller businesses the resources needed to act bigger. Without having to worry about everything that goes into running a call center, the recruiting, hiring, training, and all of the software and equipment needed, businesses are able to shift their focus on closing the sale, instead of chasing leads.

IS CUSTOMER SERVICE AFFECTED BY HAVING A CALL CENTER?

It is well understood that if your business expands it's capabilities to handle more calls, and handle them well, then your customer service, customer experience, and customer happiness overall improves. Outsourced call centers help business achieve this by offering highly trained professionals trained in building customer relationships

What are the benefits of hiring a domestic contact center?

Outsourcing to foreign countries may be appealing, and may at first seem an easy way to lower operation costs. However, compared to their foreign counterparts, local agents provide significant advantages in the quality of customer service, ease of management and monitoring, and flexibility. In the long run, staying local actually saves businesses money, because the customer service offered domestically is so much better. In addition, supporting local call centers creates hundreds of jobs in the United States every year (aka. Potential customers for your service or product!). This is why there is a steady stream of companies bringing their call centers back to the states as well.