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Like we said,

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We are more than just a call center. We are local.

Instead of having someone overseas on the phone, your customer or potential customers will hear someone who might be just down the road. With multiple domestic call centers located around the country, we’re able to provide a hometown feel to your customer experience.

Let us introduce ourselves.

Anomaly started from some pretty great minds and as it’s grown, it’s acquired even more through the years. Here are the ones leading us into battle.

Executive Staff

Jerry Wass

Jerry Wass

CEO
Rob Bayer

Rob Bayer

President
Matthew Thielker

Matthew Thielker

CFO

Leadership Team

Taylor Edwards

Taylor Edwards

Marketing Director
Elizabeth Carney

Elizabeth Carney

Director of Client Services
Sheri Byrd

Sheri Byrd

Human Resources and Payroll Director

Information Technology

Chad Gallison

Chad Gallison

Director of Contact Center Technology

Marketing

Amy Bernabe

Amy Bernabe

Marketing Coordinator

Business Operations

Michelle Baskins

Michelle Baskins

Account Manager
Victoria Wilson

Victoria Wilson

QA Lead

Human Resources

Leslie Mackey

Leslie Mackey

HR Administrator
Jason Collett

Jason Collett

HR Coordinator
Deanna Revis

Deanna Revis

Talent Acquisition Specialist

CSR Spotlight

We believe that we truly have superstars on our team, and all of our customer service representatives are no exception. We employ only the brightest and the best to represent your company because that is how we would want to represent ourselves. Here are a few of our brightest stars.

Harley Bailey

Harley Bailey

Greensboro, NC 
What do you do when you're not working?
Relax by the pool or play with my dogs
What is something you have on your bucket list?
Going to Universal Studios
Favorite part of your job?
Working from home and my
co-workers
How long have you worked at A2?
5 years
April Traylor

April Traylor

Stillwater, Ok
What do you do when you're not working?
Pray, praise and study the Word
Did you have a childhood nickname?
Pearl
What have you done that you are most proud of?
I am a married mother of four for 24 years
How long have you worked at A2?
10 months
Jayla Irwin

Jayla Irwin

Macon, GA
Favorite part of your job?
To assist and transfer customers to agents
What is something you have on your bucket list?
To travel with my son
What do you do when you aren't working?
Mother duties and my nails
How long have you worked at A2?
5 months
Erin Foster

Erin Foster

Tomball, TX
What do you do when you're not working?
I am a mother of 4. I like to read, paint, and spend time outside
What is something you have on your bucket list?
To visit Norway
What have you done that you are most proud of?
My education and family
How long have you worked at A2?
4 months
Gina Cantu

Gina Cantu

Reidsville, NC
What do you do when you're not working?
Fulfilling my lifetime goal of being a photographer and makeup artist and taking care of my son.
Did you have a childhood nickname?
Yes, it's Gina beana or Gina b
Favorite part of your job?
My learning experience of the customer service call center taught to me by my wonderful coach, Mia
How long have you worked at A2?
3 months
Debra Newsom

Debra Newsom

Kernersville, NC
Favorite part of your job?
When the callers say they are not interested, but I talk them into speaking to an agent
What is something you have on your bucket list?
Going to Chincoteague Island
What have you done that you are most proud of?
Saved a baby's life
How long have you worked at A2?
5 years

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